1. Introduction

  2.  Welcome
  3.  License manager basics
  4. Getting Started

  5.  ArcGIS License Manager system requirements
  6.  Supported software products
  7.  License manager installation and startup
  8.  Client machine setup using the ArcGIS Administrator
  9.  Existing users
  10. Administering the License Manager

  11.  Using the ArcGIS License Server Administrator
  12.  Starting and stopping the License Manager
  13.  Checking the license server status
  14.  Configuring license borrowing
  15.  Viewing the audit log
  16.  Viewing license availability
  17.  Authorizing additional features
  18.  Diagnosing errors
  19. ArcGIS License Manager with ArcGIS Enterprise

  20.  Introduction to ArcGIS License Manager with ArcGIS Enterprise Portal
  21.  Configure License Manager for use with ArcGIS Enterprise Portal
  22.  Useful information and best practices
  23. Advanced Topics

  24.  Automatically starting the License Manager
  25.  Defining port@host to one or more license servers
  26.  Backup license servers
  27.  Configure ArcGIS License Manager to work through a firewall
    1. The Options File

    2.  Using the Options file
    3.  ACTIVATION_EXPIRY_DAYS
    4.  DEBUGLOG
    5.  EXCLUDE
    6.  EXCLUDE_ENTITLEMENT
    7.  EXCLUDEALL
    8.  GROUP
    9.  GROUPCASEINSENSITIVE
    10.  HOST_GROUP
    11.  INCLUDE
    12.  INCLUDE_ENTITLEMENT
    13.  INCLUDEALL
    14.  MAX
    15.  NOLOG
    16.  RESERVE
    17.  Feature names for ArcGIS Option file
  28.  Transferring licenses from one License Manager to another
  29.  Using the license manager on Windows Terminal Server/Citrix
  30.  Enterprise deployment of the ArcGIS Desktop or ArcGIS Engine licenses
  31.  Provisioning files
  32.  Silent authorization commands
  33. Troubleshooting

  34.  Incorrect clock setting
  35.  Cannot connect to the License Manager
  36. Glossary

  37.  ArcGIS Administrator
  38.  ArcGIS License Manager
  39.  authorization
  40.  borrow
  41.  Concurrent use
  42.  daemon
  43.  debug log file
  44.  feature
  45.  license
  46.  License Manager
  47.  license server
  48.  named user
  49.  ArcGIS Enterprise Portal
  50.  provisioning file
  51.  Return
  52.  simultaneous session
  53.  Single use
  54.  Software Authorization Wizard

Cannot connect to the License Manager

On the end-user machine, the following message might appear if the ArcGIS software cannot connect to the license manager:

The server (lmgrd) has not been started yet, or
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Feature: ARC/INFO
Server Name: server1
License Path @server1
FLEXlm Error: -15, 10. System Error: 10061"WinSock: Connection refused."

There are two variations of this error.

Error 1

FLEXlm Error: -15, 10. System Error: 10061"WinSock: Connection refused." 

Error 2

FLEXlm Error: -15, 29. System Error: 10061"Winsock: Connection refused."

Causes

The ArcGIS license manager is not running. This could be due to a number of reasons. Check the status of the license manager and restart the license service if required. View the debug log file for more information on errors.

Solutions

NoteNote:
Starting with ArcGIS License Manager 2019.0 (Linux platforms only), the FlexNet licensing service must be installed as a separate step following install of the setup. If the FlexNet licensing service is not installed, this will result in issues where clients cannot connect to the ArcGIS License Manager. Please see the topic License Manager installation and startup for more information.